SUMMARY:

Provide customer support to both internal and external customers, including, but not limited to, the delivery, return and exchange of product, the processing of sales orders and logistics/transportation support. The customer account specialist manages customer orders from initial order through delivery of product. This role is also responsible for invoicing, quality support and returns, credits or exchanges of product.

JOB RESPONSIBILITIES:

• Serve as the first point of contact for customer support
• Apply processes related to assigned customers’ orders/changes, price quotes, delivery time, invoicing, complaints and adjustments, etc.
• Process necessary paperwork, verify customer credit and communicate as necessary with accounting teams.
• Validate pricing/discounts are applied appropriately and as assigned
• Communicate with internal and external customers regarding any changes in orders, status, colors, shipping dates, etc.
• Apply manufacturing practices to ensure inventory amounts
• Work closely with all members of the team, both internal and external, to ensure timely and efficient communication. Display professionalism and participate to the ongoing efforts of the team.
• In daily responsibilities, utilize superior oral / written communications.
• Ensure deadlines are met in support of customer and business needs
• Apply customer focus to daily operations
• Utilize integrity in all daily operations
• Utilize company software, enter and ensure data integrity with all transactions
• Maintains safety standards.
• Responsible for reporting food safety problems to management.
• Maintains company attendance standards and policies
• Other duties as assigned.

QUALIFICATIONS:

· Three to five years of customer support/logistics experience required; manufacturing experience is preferred.

· Must possess superior communication skills, both oral and written

· Associates Degree preferred

· Proficient in Microsoft Office suite of products

KNOWLEDGE, SKILLS & ABILITIES REQUIRED:

· Must possess superior oral/written skills

· Must possess the ability to multi task and take on multiple tasks/projects at a time

· Must possess the ability to use sound judgement with strong de-escalation skills

· Must have a demonstrated history of reliability in professional experience

· Must be able to work independently and be versatile with changing priorities and responsibilities