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Customer Service Manager
Employment Type:
Permanent
Industry: Direct Placement
Job Number: 55387207
Pay Rate: $65000-85000 / year
Job Description
Customer Service Manager
Salary: $65,000–$85,000 (BOE)
Salary: $65,000–$85,000 (BOE)
Location: Brundidge, AL
Position Overview
The Customer Service Manager is a hands-on role responsible for managing all aspects of customer interactions and order execution within a manufacturing environment. This position serves as the primary point of contact for customers, coordinating internally across departments to resolve issues, fulfill requests, and ensure a high level of service. The role also leads daily customer service operations while directly supporting order entry, invoicing, and process improvements.
The Customer Service Manager is a hands-on role responsible for managing all aspects of customer interactions and order execution within a manufacturing environment. This position serves as the primary point of contact for customers, coordinating internally across departments to resolve issues, fulfill requests, and ensure a high level of service. The role also leads daily customer service operations while directly supporting order entry, invoicing, and process improvements.
Key Responsibilities
- Serve as the primary point of contact for all customers (excluding key corporate-managed accounts), managing inquiries related to orders, QA, R&D, billing, pricing, and product requests
- Oversee and actively participate in the full order lifecycle, including order entry, invoicing, and ensuring accuracy in pricing, specifications, and delivery timelines
- Coordinate cross-functionally with Production, Quality, R&D, Supply Chain, and Finance to resolve issues and communicate updates back to customers
- Lead and support a small customer service team (2 direct reports) while driving process improvements and maintaining high service standards
Qualifications
- 5+ years of customer service experience, preferably in a manufacturing or industrial environment
- Proven ability to manage customer relationships independently and act as a central point of contact
- Strong organizational, problem-solving, and communication skills in a fast-paced, hands-on environment
- Experience with order management/ERP systems and proficiency in Microsoft Excel
Personnel Resources is an equal opportunity employer.
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Personnel Resources can connect you with opportunities to build your skills, flexible jobs that fit your lifestyle and companies where you can build a lasting career. You’ll be treated with respect and decency, and given opportunities to work in a safe environment with competitive pay and benefits.
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Ready to kickstart your career in Brundidge, Alabama? Explore our job listings and discover the enchanting opportunities awaiting you in this vibrant community. Known for its rich history, Southern charm, and friendly residents, Brundidge offers a unique blend of small-town atmosphere and big city amenities. From the vibrant art scene at the Johnson Center for the Arts to the delicious Southern cuisine at Sikes & Kohn's Country Mall, this region is teeming with character and charm. Take advantage of the numerous outdoor recreational activities at Pike County Lake Park and be part of the local community cheering on the Troy Trojans at Veterans Memorial Stadium. Embrace the warmth and hospitality of Brundidge as you embark on a fulfilling career in this welcoming Southern gem.