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Call Center Manager
Employment Type:
Permanent
Industry: Direct Placement
Job Number: 54814418
Pay Rate: $66287-99431 / year
Job Description
Position Summary
The Call Center Manager is responsible for leading and overseeing the daily operations of the Call Center. This role ensures high-quality customer service, operational efficiency, regulatory compliance, and achievement of performance goals. The Call Center Manager provides strong leadership to call center staff, promotes a culture of service excellence, and supports organizational objectives through effective team development and operational oversight.
Duties and Responsibilities
- Manage daily Call Center operations and ensure regulatory compliance.
- Hire, train, coach, and evaluate call center staff.
- Monitor performance metrics (service levels, call volume, wait times, sales goals).
- Oversee scheduling, staffing, payroll approvals, and workflow.
- Resolve escalated call issues and report results to senior leadership.
Qualifications
- High school diploma required; 5+ years of call center experience, with a minimum of 2 years in call center management.
- Strong knowledge of financial services operations, products, and policies.
- Proven leadership and performance management skills.
- Strong communication, decision-making, and multitasking abilities.
- Proficiency in MS Office and call center systems.
Meet Your Recruiter
Personnel Resources
Recruiter
Personnel Resources can connect you with opportunities to build your skills, flexible jobs that fit your lifestyle and companies where you can build a lasting career. You’ll be treated with respect and decency, and given opportunities to work in a safe environment with competitive pay and benefits.
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Ready to kickstart your career in the charming city of Dothan, Alabama? With its Southern hospitality, vibrant arts community, and endless outdoor adventures, Dothan offers a unique blend of opportunities for job seekers. Nestled in the heart of the Wiregrass region, this city boasts attractions like the iconic Dothan murals, the Dothan Opera House, and the famous Peanut Festival, showcasing its rich cultural heritage. Explore job openings in this thriving area and discover why Dothan is not just a place to work, but a place to call home. Join us in exploring a city where career growth meets Southern charm.