IT Service Coordinator

Dothan, AL 36303

Posted: 06/27/2019 Employment Type: Direct Placement Industry: Clerical Job Number: DC18 Pay Rate: $10-$14

The IT Service Coordinator is responsible for managing schedules and tasks of Service Desk employees in conjunction with the team leads. Must have previous IT, call center, customer service and at least 6 months tech support experience. 

Job Duties: 

  • Assign, track, review and close customer tickets
  • Work with Team Leads on proper and quick escalations of tickets
  • Track and assign onsite field service visits based on efficiency and need
  • Ensure techs are on time to service visits

Necessary Skills: 

  • Excellent customer service skills, in person and over the phone
  • Familiarity with the following: current and recent Windows Desktop and Server operating systems, local and network printing, local area networks, and some experience with MAC OS, smart phones and tablet PC's
  • Ability to learn new applications, systems and requirements
  • Ability to deal with frustrated clients 
  • MS Office suite experience, including Outlook and Visio
  • Familiarity with networked equipment such as printers, switches, WAP's, firewalls, routers and the like 

 

Position is M-F 8am-5pm

 

 

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