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Personnel Resources
IT Support Specialist
2025-11-19
2026-01-02
Employment Type:
Permanent
Job Number: 52135731
Pay Rate: $49920-58240 / year
Job Description
The IT Support Specialist II provides helpdesk support and serves as a bridge between frontline helpdesk technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure, and participates in the administration of network, server, and security systems. The IT Support Specialist II is expected to resolve escalated technical issues, contribute to system stability, and support project implementation under the guidance of supervisor personnel.
Pay - $24 - $28
ESSENTIAL DUTIES & RESPONSIBILITIES
• Provide Tier 2/Tier 3 technical support for escalated helpdesk tickets, including hardware, software, and network-related issues.
• Assist with system and network administration tasks, including user account management, patching, inventory management, and routine maintenance.
• Perform advanced troubleshooting for workstations, servers, switches, firewalls, printers, and enterprise applications.
• Monitor system and network performance, escalating critical issues to supervisors as needed.
• Participate in IT infrastructure projects (system upgrades, network enhancements, migrations, etc.).
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
• Collaborate with helpdesk staff to provide training and mentorship, raising the overall skill level of the support team.
• Ensure compliance with IT policies, security best practices, and company standards.
• Perform other related duties as assigned.
QUALIFICATIONS
• Strong troubleshooting skills across hardware, software, and networking.
• Familiarity with virtualization (VMware/Hyper-V, vCenter, etc.), backups, and endpoint security tools (EDR).
• Excellent communication and customer service skills.
• Background in Cybersecurity threats and prevention preferred.
• Experience with APIs a plus.
• Industry certifications (CompTIA Network+, Security+, Microsoft, Cisco CCNA) preferred but not required.
EDUCATION/EXPERIENCE
Required:
• Associate’s degree in information technology or related field, or equivalent hands-on experience.
• 2–4 years of IT support experience, including exposure to Windows Server, Active Directory, Office 365, and networking fundamentals.
Preferred:
• Bachelor’s degree in information technology or related field
• Experience within a manufacturing setting.
Pay - $24 - $28
ESSENTIAL DUTIES & RESPONSIBILITIES
• Provide Tier 2/Tier 3 technical support for escalated helpdesk tickets, including hardware, software, and network-related issues.
• Assist with system and network administration tasks, including user account management, patching, inventory management, and routine maintenance.
• Perform advanced troubleshooting for workstations, servers, switches, firewalls, printers, and enterprise applications.
• Monitor system and network performance, escalating critical issues to supervisors as needed.
• Participate in IT infrastructure projects (system upgrades, network enhancements, migrations, etc.).
• Maintain accurate documentation of system configurations, procedures, and troubleshooting steps.
• Collaborate with helpdesk staff to provide training and mentorship, raising the overall skill level of the support team.
• Ensure compliance with IT policies, security best practices, and company standards.
• Perform other related duties as assigned.
QUALIFICATIONS
• Strong troubleshooting skills across hardware, software, and networking.
• Familiarity with virtualization (VMware/Hyper-V, vCenter, etc.), backups, and endpoint security tools (EDR).
• Excellent communication and customer service skills.
• Background in Cybersecurity threats and prevention preferred.
• Experience with APIs a plus.
• Industry certifications (CompTIA Network+, Security+, Microsoft, Cisco CCNA) preferred but not required.
EDUCATION/EXPERIENCE
Required:
• Associate’s degree in information technology or related field, or equivalent hands-on experience.
• 2–4 years of IT support experience, including exposure to Windows Server, Active Directory, Office 365, and networking fundamentals.
Preferred:
• Bachelor’s degree in information technology or related field
• Experience within a manufacturing setting.
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Explore exciting job opportunities in the vibrant area around Troy, Alabama! Nestled in the heart of the southeast, Troy offers a blend of southern charm and modern opportunities for career growth. With a rich history, stunning landscapes, and a thriving arts scene, this region is a captivating place to build your career. Discover renowned art galleries, like The Johnson Center for the Arts, catch a live performance at the Troy University's Claudia Crosby Theater, or enjoy the local flavors at eateries serving up traditional Southern cuisine. Consider making Troy your professional home and experience the unique culture and warm hospitality that make this area a hidden gem for job seekers. Start your journey today and find your perfect job match in Troy, Alabama.