Dothan, AL 36302 US
This position offers pay ranging between $12.00 - $13.00 per hour while working a Monday-Thursday 7:30am-5pm and Friday 7:30am-12pm schedule.
- Health Insurance
- Life Insurance
- Phone carrier discounts
- 5 pair of scrubs provided
- Interact with patients in a professional and friendly manner over the phone. Provide necessary information about appointments, answer inquiries, and assist patients with rescheduling or canceling appointments as needed.
- Maintain accurate patient records and update any changes in scheduling or patient information.
- Verify patients' insurance coverage and benefits to ensure accuracy of billing and reimbursement processes. Collaborate with billing staff to resolve any insurance-related issues or concerns.
- Make outbound calls to remind patients of upcoming appointments, tests, or procedures. Follow up with patients regarding missed or rescheduled appointments, ensuring all necessary information is conveyed.
- Handle multiple tasks simultaneously while maintaining attention to detail and prioritizing urgent matters. Effectively manage waiting lists, accommodate emergencies, and accommodate special requests when possible.
- High school diploma or GED (additional relevant education is a plus)
- Proven experience as a medical scheduler or in a similar role is required
- Strong knowledge of medical terminology, procedures, and documentation
- Proficiency in using electronic health records (EHR) and scheduling software/systems
- Attention to detail and accuracy in data entry
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