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Strategic Accounts Customer Care

Dothan, AL 36304

Employment Type: Contract to Perm Industry: Clerical Job Number: 42720735 Pay Rate: $17-19 / hour

Job Description

We are seeking a proactive and organized Customer Care Representative to join a team in Dothan, AL. This role requires excellent written and verbal communication skills, with a strong focus on problem-solving and fast-paced, multi-tasking in a dynamic environment. They have both day and night shift openings available with daytime hours being flexible between 6:30am - 3:30pm or 9am - 6pm and night shift hours being 4pm - 12am. Both shift works Monday - Friday with no weekends!

Compensation & Benefits:
  • Pay: $17 - $19 per hour
  • Health, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Paid Time Off (PTO)
  • Life and Disability Insurance
  • 401(k) Plan with Employer Matching

Customer Care Representative Key Responsibilities:
  • Effectively communicate with customers and internal teams, resolving issues through direct phone calls, not just emails.
  • Organize and manage a high volume of tasks and data efficiently.
  • Analyze large datasets, summarize key insights, and report findings using Excel, including proficiency with pivot tables.
  • Take initiative to solve problems and deliver results under pressure.

Customer Care Representative Qualifications:
  • Strong verbal and written communication skills.
  • Ability to work quickly, manage multiple tasks, and maintain focus in high-pressure situations.
  • Experience with Excel (pivot tables, data analysis, reporting).
  • A results-driven mindset with a passion for getting things done.

If you're a self-starter who thrives in a fast-paced environment and loves solving problems, we want to hear from you!

Personnel Resources is an Equal Opportunity Employer

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About Dothan, AL

Ready to kickstart your career in the charming city of Dothan, Alabama? With its Southern hospitality, vibrant arts community, and endless outdoor adventures, Dothan offers a unique blend of opportunities for job seekers. Nestled in the heart of the Wiregrass region, this city boasts attractions like the iconic Dothan murals, the Dothan Opera House, and the famous Peanut Festival, showcasing its rich cultural heritage. Explore job openings in this thriving area and discover why Dothan is not just a place to work, but a place to call home. Join us in exploring a city where career growth meets Southern charm.