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Strategic Support
$18.00 / hour
Contract to Perm
Contract to Perm
Job ID:
63121459
Job Description
The Strategic Support Representative provides professional customer support, resolves service issues, monitors accounts, and works with internal teams to ensure customer needs are met efficiently and accurately.
Key Responsibilities
- Respond to customer inquiries by phone and email.
- Investigate and resolve service issues, including missed pickups and delivery delays.
- Monitor accounts, resolve compliance issues, and coordinate with internal teams.
- Track shipments and apply required ANSI codes.
- Maintain accurate records and support customer requirements.
- Participate in meetings and identify opportunities to improve service and processes.
Qualifications
- High school diploma or equivalent.
- Strong communication, customer service, and problem-solving skills.
- Ability to multitask in a fast-paced environment.
- Proficient with computers and office software.
- Detail-oriented, organized, professional, and team-focused.
- Commitment to customer service and confidentiality.
Pay: $18/hour
1st and 2nd shift openings!
Personnel Resources is an Equal Opportunity Employer.
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Personnel Resources
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Personnel Resources can connect you with opportunities to build your skills, flexible jobs that fit your lifestyle and companies where you can build a lasting career. You’ll be treated with respect and decency, and given opportunities to work in a safe environment with competitive pay and benefits.
About Dothan, AL
Ready to kickstart your career in the charming city of Dothan, Alabama? With its Southern hospitality, vibrant arts community, and endless outdoor adventures, Dothan offers a unique blend of opportunities for job seekers. Nestled in the heart of the Wiregrass region, this city boasts attractions like the iconic Dothan murals, the Dothan Opera House, and the famous Peanut Festival, showcasing its rich cultural heritage. Explore job openings in this thriving area and discover why Dothan is not just a place to work, but a place to call home. Join us in exploring a city where career growth meets Southern charm.